The Power of Empowerment
Many organizations today claim to be customer-centric. Customer-centricity and claiming to have transformed a business from one that previously focused primarily on products and services and now into one that values customers and customer experience above all else is...
How Context Drives Great Customer Experience
The following article is a guest post by Aki Merced, a Marketing Consultant with Tenfold – www.tenfold.com. Organizations know how crucial the level of customer experience is in the pursuit of business goals. Gartner’s CX study released last May reports that...
5 CX Myths That Can Destroy Brand Reputation
The following article is a guest post by Larry Reed of DesignRush obtained through Tenfold – www.tenfold.com. Tenfold powers better customer conversations In the last several years, the rise of customer experience as the main focus of most digital marketing...