by Karl Sharicz | Oct 3, 2020 | Brand, Communication, Customer Experience, Empathy, implicit bias, Leadership, microaggression, Relationships, Workplace
Mastering the rudiments or basics of just about any pursuit can be critical to overall success. That certainly, and especially, applies to the skills and competencies required in the basic elements of managing Customer Experience (CX). Could the difference between a...
by Karl Sharicz | Aug 10, 2020 | Brand, Communication, Customer Experience, Empathy, implicit bias, Leadership, microaggression, Relationships, Workplace
This blog is about human to human interactions and emotions—you know, the kind of interactions that those of us within the Customer Experience discipline profess to know the most about and have spent the most time mastering the art of conversation. So, let’s begin...
by Karl Sharicz | Jul 2, 2020 | Brand, Communication, Customer Experience, Empathy, implicit bias, Leadership, microaggression, Relationships, Workplace
I had never heard of the term microaggressions until the recent uprising over the George Floyd killing by a Minneapolis police officer. To be clear, that was not a microaggression. That was a racist act of killing for pure pleasure by the hand of someone whose job it...
by Karl Sharicz | May 1, 2020 | Brand, Communication, Customer Experience, Empathy, Workplace
At this most difficult time amidst a pandemic that we as a nation seem to have been so significant and remarkably unprepared for here within these United States, I believe a lot of soul-searching is taking place—both personally and professionally—that will determine...
by Karl Sharicz | Feb 29, 2020 | Communication, Customer Experience, Empathy, Workplace
Imagine a scenario where you just met a new CX colleague for the first time at a conference or other similar professional networking event. The two of you introduce yourselves to one another after which the person you just met launches into a personal story around...
