The Impact of Diversity on CX

The Impact of Diversity on CX

by | Aug 7, 2023 | Communication, Customer Experience, Customer Journeys, DEI, Diversity, Empathy, Employee, Leadership, Organization, Perceptions, Relationships, Strategy, Systems Thinking, Workplace

Diversity, equity, and inclusion (DEI) is a concept that has been given a lot of attention in recent years and now appears to be the target of assaults in certain areas of the country as being a trendy ideology. Let’s unpack the concept of diversity and explain how...

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