by Karl Sharicz | Aug 10, 2020 | Brand, Communication, Customer Experience, Empathy, implicit bias, Leadership, microaggression, Relationships, Workplace
This blog is about human to human interactions and emotions—you know, the kind of interactions that those of us within the Customer Experience discipline profess to know the most about and have spent the most time mastering the art of conversation. So, let’s begin...
by Karl Sharicz | Jul 2, 2020 | Brand, Communication, Customer Experience, Empathy, implicit bias, Leadership, microaggression, Relationships, Workplace
I had never heard of the term microaggressions until the recent uprising over the George Floyd killing by a Minneapolis police officer. To be clear, that was not a microaggression. That was a racist act of killing for pure pleasure by the hand of someone whose job it...
