Building Intentional and Outstanding Customer Experiences.
Using the voice of the customer to sustain current business and to leverage new business is key to organizational growth. Our D2EA2R approach of Defining, Designing, Executing, Analyzing, Acting, & Refining helps organizations like yours to systemically build a success story one client interaction at a time through building intentional and outstanding customer experiences. Customer satisfaction and loyalty should never be assumed. Our experience along with the solutions we provide helps organizations across many industries discover the true drivers that differentiate them from the competition. Below is a partial list of clients, both B2B and B2C that have taken advantage of the HorizonCX approach.
“Heartfelt thanks to the staff at HorizonCX for their unbureaucratic and efficient ways of managing manage several customer surveys for our European operations. Neither language barriers nor special business requirements were a problem and the friendly, flexible way of working together with our team was extremely enjoyable. Their outstanding work has enabled us to better identify the needs of our customers.”