CX PACKAGED SOLUTIONS

cx packaged solutions

ISO 9001 Customer Satisfaction Package

To comply with ISO 9001 requirements, [Clauses 5.1.2, 8.2.1.c, 9.1.2, 9.1.3.b and 9.3.2c1] businesses must continually gather customer satisfaction feedback in a manner capable of being analyzed and evaluated to determine how well they performed them. HorizonCX offers you a packaged solution to comply with these requirements within our CX packaged solution, the ISO 9001 Customer Satisfaction Package. Included within this package is the following.

  • 15-question relationship survey consisting of 10 pre-defined standard questions plus five elective questions
  • Bi-annual survey deployment for up to 2,000 clients
  • Post-survey analysis
  • Formal written report of findings and insights
  • One-hour consultation to review findings, make recommendations, and develop next actions

Key Client Relationship Package

Key clients are essential to many businesses and therefore understanding your key customer’s intent to remain a customer, do additional business, or leave can be critical. HorizonCX offers you a packaged solution to help you better understand the status of key client relationships that are so critical to business continuity. Included within this package is the following.

  • 25-question relationship survey consisting of 20 pre-defined standard questions plus five elective questions
  • Metrics include OSAT, NPS, Secure Customer Index (SCI)
  • Temkin Loyalty Index is also included for benchmarking purposes
  • Bi-annual survey deployment for up to 200 of your key clients with pre-survey announcements
  • Post-survey analysis
  • Formal written report of findings and insights
  • One-hour consultation to review findings, make recommendations, and develop next actions

Quick-Start VOC Package

For businesses that have yet to start formally collecting voice-of-the-customer (VOC) HorizonCX offers a packaged solution aimed at delivering impartially obtained key customer insights you may never be able to discern in any other or informal manner. Knowing what your customers are thinking and feeling and saying daily about you helps you to improve on the processes and services you deliver and forms the foundation of this packaged solution. Included within this package is the following.

  • 15-question transactional or relationship survey consisting of 10 pre-defined standard questions plus five elective questions
  • Survey deployment for up to 2,000 customers (name and email address)
  • Post-survey analysis
  • Formal written report of findings and insights
  • One-hour consultation to review findings, make recommendations, and develop next actions

Propel Your Customer Experience Today.

Call 800-538-4091 or

Pin It on Pinterest

Share This