The Power of Microaggressions (and how they manifest themselves within CX)

The Power of Microaggressions (and how they manifest themselves within CX)

I had never heard of the term microaggressions until the recent uprising over the George Floyd killing by a Minneapolis police officer.  To be clear, that was not a microaggression. That was a racist act of killing for pure pleasure by the hand of someone whose job it...

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