by Horizon CX | Aug 9, 2018 | Big Data, Brand, Call Center, Customer Experience
The following article is a guest post by Aki Merced, a Marketing Consultant with Tenfold – www.tenfold.com. Organizations know how crucial the level of customer experience is in the pursuit of business goals. Gartner’s CX study released last May reports that...
by Horizon CX | Jul 20, 2018 | Brand, Customer Experience
The following article is a guest post by Larry Reed of DesignRush obtained through Tenfold – www.tenfold.com. Tenfold powers better customer conversations In the last several years, the rise of customer experience as the main focus of most digital marketing...
by Karl Sharicz | Aug 3, 2012 | Customer Experience
It seems that NPS or Net Promoter Score is a very popular customer metric to have and to brag about these days, but what does is really mean or what does it tell you that are both useful and action-oriented? First of all, it’s a metric, and a calculated metric...
