by Karl Sharicz | Jul 15, 2019 | Communication, Customer Experience, Empathy, Training, Workplace
Someone asked me the other day whether I had ever taken an online training class and what was my impression and experience of having done so. If ever there was a loaded question for me, that one gets top billing. My initial response and emotional reaction to that...
by Karl Sharicz | Apr 4, 2019 | Brand, Communication, Customer Experience, Empathy, Workplace
As CX professionals, we are largely compelled to align with our respective organization’s sales and marketing functions and for good reason—they are generally the ones carrying out the strategy and business goals established by leadership and guiding the rest of the...
by Karl Sharicz | Dec 31, 2018 | Customer Experience, Empathy, Workplace
Year-end has always been a time for personal reflection for me and as 2018 ends in just a few hours, I am inspired to share the following thoughts around Customer Experience both in reflection of the year just about to end and the one just about to begin. As a member...
by Horizon CX | Aug 9, 2018 | Big Data, Brand, Call Center, Customer Experience
The following article is a guest post by Aki Merced, a Marketing Consultant with Tenfold – www.tenfold.com. Organizations know how crucial the level of customer experience is in the pursuit of business goals. Gartner’s CX study released last May reports that...
by Horizon CX | Jul 20, 2018 | Brand, Customer Experience
The following article is a guest post by Larry Reed of DesignRush obtained through Tenfold – www.tenfold.com. Tenfold powers better customer conversations In the last several years, the rise of customer experience as the main focus of most digital marketing...
