by Horizon CX | Aug 9, 2018 | Big Data, Brand, Call Center, Customer Experience
The following article is a guest post by Aki Merced, a Marketing Consultant with Tenfold – www.tenfold.com. Organizations know how crucial the level of customer experience is in the pursuit of business goals. Gartner’s CX study released last May reports that...
by Joe Camirand | Feb 22, 2018 | Customer Experience
You often hear of the positive power of a smile. A recent business trip brought this to light to me, as well as the negative power that is portrayed when it is missing. My colleague and I were on our way to see a client and we decided to stop and get a coffee. The...
by Joe Camirand | Feb 16, 2018 | Customer Experience
For those of you that are experienced CX practitioners with 5+ years within the industry, you already know how challenging the job is. You’ve been battle tested, understand the constraints you must work within, and the amount of effort involved to enact any semblance...
