How Context Drives Great Customer Experience

The Power of a Smile

You often hear of the positive power of a smile.  A recent business trip brought this to light to me, as well as the negative power that is portrayed when it is missing.  My colleague and I were on our way to see a client and we decided to stop and get a coffee.  The...
How Context Drives Great Customer Experience

Stop Spinning Your CX Wheels

For those of you that are experienced CX practitioners with 5+ years within the industry, you already know how challenging the job is.  You’ve been battle tested, understand the constraints you must work within, and the amount of effort involved to enact any semblance...

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